Refund & Cancellation Policy

Because flowers are fresh, perishable products and each arrangement is prepared specifically for your order, all sales are final. We do not accept returns or exchanges.

Cancellations

Orders may be canceled for a full refund if we receive the request at least 24 hours before the scheduled delivery or pickup time. Cancellations made within 24 hours of the scheduled delivery or pickup time are nonrefundable because flowers and materials may already have been purchased and preparation may have begun.

Custom and event orders may be subject to separate cancellation terms provided at the time of booking.

Quality Concerns

We take great care in creating and delivering every arrangement. If your order arrives damaged or you believe there is a quality issue, please contact us within 24 hours of delivery. Include your order number and clear photographs of the arrangement.

After reviewing the concern, we may offer a replacement, store credit, or refund, as appropriate. Because flowers are perishable, concerns reported more than 24 hours after delivery may not qualify for an adjustment.

Flower Substitution

Flowers and colors may vary depending on season and availability. When necessary, we may substitute blooms or materials of equal or greater value while preserving the overall style, color palette, and quality of the selected arrangement. Natural variation in flowers are not considered defects.

Delivery

Customers are responsible for providing a complete and accurate delivery address and recipient contact information. Delivery fees are nonrefundable once a delivery has been attempted. Additional delivery charges may apply if redelivery is required because of incorrect address or an unavailable recipient.

Contact Us

For cancellations or concerns, please contact The Blooming Boutique NYC at info@bloomingboutiquenyc.com and include your name, phone number and order number.